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Finance Quality Article Archive
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Quality Spotlight Archive | Management Spotlight Archive | Tools Spotlight Archive Readers' Choice: View All Top-Rated Articles Archives by Year: 2008 | 2007 | 2006 | 2005 | 2004 | 2003 | 2002 | 2001 - How to Avoid Deep-sixing a New Six Sigma Program
Many companies move from Total Quality Management (TQM) to Six Sigma, looking for the best continuous improvement approach. But before getting started, practitioners should fix mistakes from the past method to get greater buy-in for the new one. Read the full article. August 20, 2008
- Displaying Project Storyboards Reenergizes Effort
Leveraging process improvement successes by developing an effective companywide communication strategy will help focus employee opinions on the benefits of Lean Six Sigma. This can be done by displaying the storyboards of successful projects. Read the full article. July 23, 2008
- Sustaining Change Requires Focus on Stakeholders
A Six Sigma initiative – or any change process for that matter – is only successful in the long run if the stakeholders truly adopt and sustain the change. This requires planning and focus and should be an integral component of any deployment. Read the full article. June 11, 2008
- Retain Customers: Align 'Moments of Truth' with VOC
Companies interested in retaining customers should complete a two-phase process: first, they must determine what is important to customers and second, they must make sure their organization is capable of filling those needs reliably. Read the full article. April 16, 2008
- Gaining and Using Six Sigma Intelligence
Six Sigma “intelligence” – the information that helps practitioners pick projects more effectively, achieve results faster and reach long-term success – comes from collecting actionable data through voice-of-the-customer research. Read the full article. April 2, 2008
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