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Finance Six Sigma & Quality Article Archive
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Quality Spotlight Archive | Management Spotlight Archive | Tools Spotlight Archive Readers' Choice: View All Top-Rated Articles Archives by Year: 2009 | 2008 | 2007 | 2006 | 2005 | 2004 | 2003 | 2002 | 2001 | 2000 - Course Correction? Tips for Doing a Deployment Review
Sometimes the results from a Lean Six Sigma deployment are not as good as what a company hoped or expected. What often helps in that situation is a formal deployment review, much like a tollgate review on an individual project. Read the full article. December 26, 2007
- RACI Diagrams for Managing Six Sigma Information
Unfortunately, too often as Black Belts go about leading a project, little effort is made in deciding who gets what in regard to information that is collected, measured and analyzed. This is where a RACI diagram can be a big help to a team leader. Read the full article. December 12, 2007
- Use a Thought Map to Increase Efficiency
A thought map is an evolving document of current knowledge, the questions asked, the paths of work needed to answer those questions and the tools applied. It also documents knowledge gained from the project and guides the direction of future work. Read the full article. November 28, 2007
- Knowledge Transfer Is the Key to Lean Six Sigma Culture
Whether a company uses consultants to execute Lean Six Sigma or has trained its own experts, certain things must be done to move from a Lean capacity to a Lean culture. Knowledge transfer may be the most important. Read the full article. November 14, 2007
- Use of Conjoint Analysis for the Design of New Website
Numerous factors can influence the effectiveness of a financial services website. To design a site focused on the science of usability instead of the art of aesthetics, a marketing team used DOE and conjoint analysis in its website design process. Read the full article. October 31, 2007
- The Kano Analysis: Customer Needs Are Ever Changing
How does a company analyze customer needs? How can it easily determine what delights customers or what their basic needs are? A powerful technique to address these questions was developed by Noriaki Kano and colleagues. It is called Kano analysis. Read the full article. October 17, 2007
- Lean: Relentless Pursuit of Product Value and No Waste
Lean, like other process improvement methodologies, is based on the idea that a business is a series of processes that delivers value to its customers. A process is Lean if it uses the minimum of resources to add value to its product or service. Read the full article. October 3, 2007
- Are You Too Compliant? Reduce Waste with Lean Six Sigma
Using basic Lean Six Sigma techniques, companies can refine their processes to improve their ability to demonstrate compliance and reduce time and resource costs along the way. Read the full article. September 5, 2007
- Manager’s Guide: Fostering Success with Lean Six Sigma
Managers play a key role in building a successful Lean Six Sigma organization. They must create and foster an environment that sets the stage for employee success. Six essential factors can guide managers towards a thriving Lean Six Sigma program. Read the full article. August 22, 2007
- Data Management Plans Can Reduce Project Cycle Times
Long project cycle times, frequently cited as an impediment to Six Sigma success, can be accelerated through the use of data management plans. The plan provides project teams with a highly structured planning tool, second only to a good scope charter. Read the full article. August 8, 2007
- Understanding Statistical Distributions for Six Sigma
To interpret data, consultants need to understand distributions. This article discusses how to understand different types of statistical distributions, understand the uses of different distributions, and make assumptions given a known distribution. Read the full article. July 25, 2007
Read the full article. July 11, 2007
- Lean Six Sigma Improves New Hire Reimbursement Process
A government agency used Lean Six Sigma to streamline a cumbersome reimbursement process for new hire relocation expenses. The changes eliminate the reimbursement bureaucracy for new hires and save the company $185,000 a year. Read the full article. June 27, 2007
- Eliminating the Fear About Using Confidence Intervals
Help Green Belts use statistical analysis by emphasizing not only when and why a tool or methodology is used but also what the data says in "plain English." Memorizing complex formulas is not necessary, but basic formulas, should be shared. Read the full article. June 13, 2007
- Measuring Six Sigma Financial and Operational Benefits
For Six Sigma to succeed in a financial services organization, the deployment team and the business need to be able to measure the benefit of the projects. This should occur from both a financial and operational effectiveness perspective. Read the full article. May 30, 2007
- Voice of the Business, Customer, Process and Employee
The untapped value of the voice of the business, customer, process and employee have an impact on project selection. Staying in tune with their collective voice can help companies create a more profitable future. Read the full article. May 16, 2007
- Basic Sampling Strategies: Sample vs. Population Data
Taking samples of information can be an efficient way to draw conclusions when the cost of gathering all the data is impractical. Sound conclusions can often be drawn from a relatively small amount of data. Read the full article. May 2, 2007
- Using Lean Six Sigma to Improve Call Center Operations
A call center client was so disappointed in the call center service that it was considering canceling the contract. With the help of a Lean Six Sigma expert, the call center improved its performance and the client renewed its contract. Read the full article. April 18, 2007
- Six Sigma, Process Reengineering and Prototyping
With no Design for Six Sigma experience, a financial services company used traditional process reengineering and the concept of prototyping to leverage Six Sigma and implement end-to-end process improvements based on the customer's perspective. Read the full article. April 4, 2007
- Streamlining Coast Guard's Accounts Payable Process
Coast Guard Finance Center fix for over-stressed accounts payable process: An experienced Lean Six Sigma consultant with a finance background to lead a project team, break through the complexity, and design a Lean, effective and scaleable process. Read the full article. March 21, 2007
- Creating a High Performance Culture with Hoshin Kanri
Often organizations plan effectively for performance gains, but fail to act on their plan to achieve their goals, leading to poor performance. Hoshin Kanri is a method that addresses the need to act on and achieve planned goals. Read the full article. March 7, 2007
- Rush to Enact Solutions Sabotages a DMAIC Project
A small and relatively young technology company attempting to implement the Sarbanes-Oxley Act finds that rushing to solutions before finishing its own Six Sigma DMAIC project can cost time and money. But the example does provide lessons for others. Read the full article. February 21, 2007
- Green Belt Coaching's Role in Performance Management
The Six Sigma coach must be able to provide feedback on every Green Belt to that employee's daily job supervisor in order to help bridge the gap of business-as-usual job performance, and that of the Green Belt's performance on their project. Read the full article. February 7, 2007
- Business Process Reengineering in a Six Sigma World
Using Six Sigma DMAIC with traditional BPR efforts provides a customer-centric view of project identification within an organization. Six Sigma's DMAIC problem-solving discipline within a BPR effort can help an organization address its problems. Read the full article. January 24, 2007
- Applying Lean Six Sigma Tools to an Internal Audit
An internal audit by a team using Lean Six Sigma tools solved the mystery of what happened to about $1 million of a liquid chemical "misplaced" at a global chemical company. Case study shows how the team used a Kaizen event and DMAIC methodology. Read the full article. January 10, 2007
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