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Finance Six Sigma & Quality Article Archive
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Quality Spotlight Archive | Management Spotlight Archive | Tools Spotlight Archive Readers' Choice: View All Top-Rated Articles Archives by Year: 2009 | 2008 | 2007 | 2006 | 2005 | 2004 | 2003 | 2002 | 2001 | 2000 - Using Triage to Manage Process Workloads in Services
Finding ways to manage workflow and minimize congestion, and the delays it causes, is a common challenge in service businesses. One of the most effective tools for dealing with congestion is triage. Read the full article. November 11, 2009
- Nine Steps to Create a Great Customer Survey - Part Two
Practitioners should follow nine basic steps when preparing a survey. Part One of this series discussed establishing a goal and a sample, and choosing the method. The next three steps relate to what types of questions to ask and how to ask them. Read the full article. October 28, 2009
- Using Blended Optimization to Quantify the Qualitative
Some large U.S. financial institutions have sought in recent years to develop risk-rating scorecards to help them become much more quantitative in how they evaluate and assign risks. Six Sigma can provide that path to better risk-rating scorecards. Read the full article. October 14, 2009
- Nine Steps to Create a Great Customer Survey: Part One
Many organizations use surveys to gather information to learn more about their customers. To prepare a successful survey, practitioners should follow nine basic steps that focus on its design and audience; the first three steps are explored here. Read the full article. September 30, 2009
- Teaching Six Sigma Awareness/Methodology in Workplace
In teaching Six Sigma awareness and methodologies in the workplace, it is most important to tell the audience no degree in statistical analysis is needed. From there, just keep it simple and use common, everyday examples to which they can relate. Read the full article. September 16, 2009
- SIPOC Leads to Process Mapping and Project Selection
Companies new to Six Sigma need to build a foundation for repeatable continuous improvement (infrastructure), as well as an agreed-upon, easily communicated picture of current processes ("as is" state). Building a SIPOC diagram a good starting point. Read the full article. September 2, 2009
- Black Belts Can Help Allay Panic from Sarbanes-Oxley
Six Sigma can be used to solve process problems of every magnitude, including overwhelming concerns such as those that might come from federal legislation like Sarbanes-Oxley. Here's how one Master Black Belt helped address her company's worries. Read the full article. August 19, 2009
- Improving Debt Collection Rate, or How to Gain $865,000
A collection agency was not only able to retain a complaining client's business thanks to a Lean Six Sigma project, but used the capability improvements it gained from the project as a selling point with both current clients and prospective ones. Read the full article. August 5, 2009
- Six Sigma Project Charter as a Vital Control Document
The project charter is the first step and one of the most important parts of any Six Sigma project. An example of what a charter should contain is found in 11 elements, what each element is for and what questions that element is expected to answer. Read the full article. June 15, 2009
- Six Sigma Deployment Planning & Readiness Assessment
To address the common stumbling blocks to Six Sigma deployment, practitioners should consider using two key requirements of a good deployment planning process -- the Six Sigma success equation and a readiness assessment for Six Sigma. Read the full article. June 10, 2009
- Slashing Product Development Time in Financial Services
Once it is clear that there is a financial justification for increasing the speed of a process, take the time to develop a good value stream map. Making changes may be the easy part. Figuring out what changes to make takes the time and discipline. Read the full article. May 27, 2009
- More Value: Value Stream or Detailed Process Mapping?
Project goals, resource availability and deadlines are some factors in deciding which tool -- value stream mapping or detailed process mapping -- fits a Six Sigma project best. Also, project experience helps determine which tool to leverage. Read the full article. May 13, 2009
- Safeguard Against Four Forms of Six Sigma Opposition
Practitioners typically encounter four types of resistance to Six Sigma: technical, political, organizational and personal. To resolve these negative forces, they must understand its root cause and then adjust their deployment strategies accordingly. Read the full article. April 29, 2009
- Tips for How Black Belts Can Handle Resource Conflicts
For many Black Belts, the biggest challenge is not learning the data tools - it is learning the managerial skills needed to run an effective team. And one of the most difficult of skills is dealing with commitment conflicts that team members face. Read the full article. April 15, 2009
- Continuous Improvement Should Apply to DMAIC Itself
Six Sigma's DMAIC roadmap is a process unto itself that can be - and should be - improved in each organization that uses Six Sigma as a critical component of continuous improvement and quality initiatives. Read the full article. April 1, 2009
- Six Sigma Tools and the Eight Keys to Risk Management
Enterprise risk management, a framework for managing risk, improves an organization’s ability to accept the right amount of risk to capture strategic opportunities. Each of the eight components of ERM can be supported by the tools of Six Sigma. Read the full article. March 18, 2009
- Six Sigma and Enterprise Risk Management
There is a synergistic relationship between enterprise risk management and Six Sigma. The continuous improvement methodology assists leadership in managing both the operations of the organization and the inherent risk associated with it. Read the full article. March 4, 2009
- Understanding the Purpose and Use of Benchmarking
It is important for Six Sigma practitioners to understand the purpose and use of benchmarking. Thus they can help their companies use the information to identify gaps in the organization’s processes in order to achieve a competitive advantage. Read the full article. February 18, 2009
- Six Sigma and Enterprise Risk Management
There is a synergistic relationship between enterprise risk management and Six Sigma. The continuous improvement methodology assists leadership in managing both the operations of the organization and the inherent risk associated with it. Read the full article. February 18, 2009
- Selecting the Best Business Process Improvement Efforts
BPI efforts are the means by which success is realized in a Lean Six Sigma deployment. The efforts, such as improving cycle time or quality, must be clearly defined, supported by management and stakeholders, and properly managed to be realized. Read the full article. February 4, 2009
- Using DFLSS to Evaluate a New Loan Referral Process
A business can save time and effort by being able to evaluate the feasibility of an idea early on. And that is exactly the capability provided by the use of Design for Lean Six Sigma (DFLSS) to, among other things, evaluating alternative solutions. Read the full article. January 21, 2009
- Aligning Call Center Agent Goals with Customer Desires
In the world of online banking, customers still need personal assistance sometimes, which has led to an increased volume in call centers. Within these centers, there may be no bigger improvement opportunity than the agent call handling process. Read the full article. January 7, 2009
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